Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@axiontoolworks.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. However, if you have validly and unambiguously notified us of your cancellation in writing (for example by email) within the applicable statutory withdrawal period described below, your statutory right of withdrawal remains fully effective, even if you did not first request a return through the process above.

You can always contact us for any return question at info@axiontoolworks.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or items made or personalized to your specifications). Personal care goods (such as beauty products) that are supplied sealed for hygiene reasons cannot be returned once the seal has been broken after delivery. For practical and shipping-safety reasons, we also do not accept returns of hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Sale items are not excluded from this exception: for orders shipped into the European Union, sale items remain subject to the statutory 14-day right of withdrawal described below. Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day right of withdrawal

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the statutory right, as a consumer, to withdraw from your order within 14 days, for any reason and without justification. This works in two steps:

You have 14 days from the day you (or the last item, in the case of an order shipped in several parcels) receive the item to notify us in writing (for example, by email to info@axiontoolworks.com) that you are withdrawing from the contract. You do not need to use a specific form; a clear statement is sufficient. You then have a further 14 days from the date of that notification to actually send the item back to us.

You are permitted to unpack and examine the item in the way you would be allowed to in a physical shop, in order to establish its nature, characteristics and how it works. If you handle the item beyond what is necessary to establish this, we may deduct a proportionate amount for any diminished value from your refund. This means that a broken seal, a missing tag, or an opened package is not, by itself, a reason to refuse a refund in full; we will assess on a case-by-case basis whether, and to what extent, the item's value has been diminished by handling beyond what was necessary to examine it.

The cost of returning the item is your responsibility, unless we provide you with a free return shipping label (as described above) or have otherwise agreed to this in writing.

The exceptions listed under "Exceptions / non-returnable items" (perishable goods, custom or personalized items, and items sealed for hygiene reasons where the seal has been broken after delivery) also apply to this statutory right of withdrawal, to the extent permitted by law.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. For returns made under the statutory right of withdrawal (see above), we will issue the refund no later than 14 days after we are notified of your withdrawal, provided that we may withhold the refund until we have received the item back, or you have supplied evidence of having sent it back, whichever is earlier. For returns made under our own 30-day policy (outside the statutory right of withdrawal), we aim to issue the refund within 10 business days of approval. In either case, please remember it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return and you still haven't received your refund, please contact us at info@axiontoolworks.com.